Development of a Knowledge Management System to Reduce Errors in Aviation Maintenance

One of the causes of aviation accidents is lack of overview and analysis of the data particularly obtained from its maintenance operation performance. The aircraft maintenance system of an airline is a complex structure with information flow involving various stakeholders ensuring aircraft airworthiness while adhering to several regulatory standards, policies and procedures of Federal Aviation Administration (FAA). Further, the prevalence of HCI design methodologies to perform data management in the aviation industry is very negligible. Little literature exists on information management of the data obtained from various aircraft maintenance processes which have a direct effect on the safety of the aircraft and hence the airline. The current research studies the intricacies of the aircraft maintenance system work flow processes, in order to develop a system that analyzes the aviation maintenance errors. This paper discusses the advantages of using a knowledge management system that shares information and knowledge across various operational hierarchies.